Returns Information

RETURNS INFORMATION

We offer a 60-day money back refund policy for all items purchased on our website, the fine print of this policy is as detailed below:

  • Request for a return must be made within 60 days of placing your order
  • The buyer is responsible for return shipping costs to the UK forwarder and tracking is suggested
  • The goods must be returned within 7 days of an approved RMA number being issued, no additional RMAs will be issued
  • Refunds are made against the original payment method, less any fees
  • We do not refund shipping costs
  • Unauthorised returns will be subject to 15% handling fee if received within 60 days of placing your order or 30% if after 60 days
  • Return request for orders outside of the 60-day period may be approved at BeadTin’s discretion but are subject to the 15% handling fee
  • Failed or refused deliveries for any reason (incorrect address, moved away, changed mind) are considered an unauthorised return and are treated as such
  • We do not offer exchange of goods
  • Faulty goods will be refunded or replaced at BeadTin's discretion

All requests for return should be made via email to returns@beadtin.co.uk and include the following information:

Order number (found on the packing slip)
Product SKU being returned and quantity (product SKU can be found on the package or packing slip)
Reason for return (changed mind, didn't use, too big, too small etc)

Once your request is approved you will receive an email confirmation with the return reference and address details, please ensure the reference is included in the package.